Client Care Assistant

Medivet Group; Wath upon Dearne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health cash plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank HOLIDa

Extra ‘Day for You’, a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser?

Job summary

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients, delivering exceptional care to clients, patients and colleagues. You will manage reception duties, triage emergencies, update records and support online booking at a busy practice.

The role requires strong numeracy, excellent reception skills and a collaborative, calm approach under pressure. Experience in veterinary reception is desirable and flexibility is valued.

Qualifications

• Client-facing care experience is a must.
• Excellent reception and numeracy skills expected.
• Team player who handles pressure and learning quickly.

Responsibilities

• Greet clients on arrival and update records.
• Triage and manage emergency appointments and contacts.
• Maintain the practice diary and optimize online bookings.
• Answer phone calls and manage messages.
• Process repeat prescription requests and collaborate with the team.
• Work 1 in 4 Saturdays at the 24-hour hospital site.

Skills

Client facing care

Reception skills

Numeracy skills

Team player

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• 1 in 4 Saturdays at our 24 hour hospital site (Medivet Dearne Valley)