Client Care Assistant

Medivet Group; Impington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health cash plan

24/7 counselling and wellbeing support

Life assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’ paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Job summary

Medivet Group in the United Kingdom is seeking a veterinary receptionist to provide outstanding client care and support a busy practice team. You will greet clients, manage records, and help keep the diary running smoothly.

We value calm under pressure, strong numeracy, and a friendly, professional approach. Previous receptionist experience in a veterinary setting is desirable, and flexible, learn-fast candidates are encouraged to apply.

Qualifications

• Experience delivering exceptional client care in a front-desk role.
• Excellent reception and communications skills.
• Good numeracy for handling records and bookings.
• Familiar with using online appointment booking systems.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception skills

Numeracy

Online booking systems

Team player

Calm under pressure

Willing to learn

Tools

Online appointment booking system

Job description

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team