Client Care Assistant

Medivet Group; Borehamwood; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Job summary

Medivet Group is seeking a friendly veterinary receptionist to welcome clients and manage bookings in our practice. You will handle phone and in-person enquiries, update records, and coordinate with the veterinary team to keep the diary accurate. The role values calm under pressure, good numeracy, and a team-focused approach.

Applicants with reception experience are welcome to apply. We offer supportive colleagues and opportunities for development within the Medivet network.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who can work in a supportive practice.
• Flexible and willing to learn; able to prioritise and stay calm under pressure.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception duties

Numeracy

Online appointment booking systems

Team player

Job description

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team