Client Care Assistant

Medivet Group; Torquay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3x salary

Annual leave 5 weeks

Day for You

Cycle to Work

Season Ticket loans

Product discounts

Job summary

Medivet Group in Torquay is seeking a friendly veterinary receptionist to provide first-class client care at the front desk. You will manage the practice diary, handle incoming calls, and ensure appointments are bookable online while supporting a busy team.

Experience in reception environments and strong numeracy skills are valued, with a willingness to learn and adapt in a fast-paced veterinary setting. This role emphasizes teamwork and patient-focused service.

Qualifications

• Exceptional client facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who wants to make a real difference and learns flexibly.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Exceptional client facing care

Reception skills

Numeracy skills

Online appointment booking systems

Team player

Tools

Online appointment booking system

Job description

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team