Veterinary Receptionist

Medivet Group; Tyldesley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave

Extra paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Job summary

Medivet Group in Tyldesley is looking for a Client Care Assistant (CCA) to be the first point of contact for clients. You'll deliver exceptional care, managing reception duties and ensuring smooth communication with clients.

The role requires good reception skills and the ability to handle client appointments. The position offers structured shifts, health benefits, and a supportive team environment.

Qualifications

• Experience of using online appointment booking systems.
• Ability to remain calm under pressure.
• Desirable: previous veterinary receptionist experience.

Responsibilities

• Carry out reception duties, greeting clients and updating records.
• Triage emergency appointments and manage client communication.
• Ensure appointment availability is optimized.
• Process repeat prescription orders.

Skills

Exceptional client care

Reception skills

Numeracy skills

Flexibility

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Set shifts with the rota published four months in advance. One in three Saturdays.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team