Veterinary Receptionist - Full Time

Medivet; Merthyr Tydfil; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Wellbeing support

Life Assurance 3x salary

5 weeks annual leave

Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Product discounts

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

You will handle reception duties, manage diaries, and support a busy veterinary practice across branches. The role requires calm under pressure, good numeracy, and the ability to use online appointment systems. Travel to other branches may be required.

Qualifications

• Client-facing care experience (client service focused).
• Good numeracy skills with attention to detail.
• Experience using online appointment booking systems (e.g., practice management software).

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client facing care

Numeracy skills

Online appointment booking

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

Working hours:

• 8:15am-6:30pm 4 days a week
• 1 in 5 Saturdays 8:30-2:30

Essentials:

• Full driving license

Desirables:

• Previous veterinary reception experience

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Please note that this role will require travel to other branches for sickness/holiday cover. These branches will include:

• Aberdare
• Ystradgynlais
• Mountain Ash