Veterinary Receptionist - Full Time

Medivet & Partners; Merthyr Tydfil; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Counselling and wellbeing support

Life Assurance 3x salary

Generous annual leave

Cycle to work

Season Ticket loans

Staff discounts on Medivet products

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for clients and to deliver exceptional receptionist support at our practice. You will welcome visitors, book appointments, and assist the team with day-to-day client care.

You’ll perform reception duties, manage the diary, coordinate online bookings, and help with administrative tasks across the branch network. Some travel to other Medivet branches for cover may be required.

Qualifications

• Excellent client-facing communication and reception skills.
• Good numeracy and data entry abilities.
• Experience with online appointment booking systems.
• Team player who stays composed under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and adjust bookings as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online appointment slots are bookable for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.
• Travel to other branches for sickness/holiday cover (Aberdare, Ystradgynlais, Mountain Ash).

Skills

Client-facing communication

Reception skills

Numeracy skills

Team player

Multitasking

Tools

Appointment booking software

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

Working Hours

• 8:15am-6:30pm 4 days a week
• 1 in 5 Saturdays 8:30-2:30

Essentials

• Full driving license

Desirables

• Previous veterinary reception experience

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Please note that this role will require travel to other branches for sickness/holiday cover. These branches will include:

• Aberdare
• Ystradgynlais
• Mountain Ash