Client Care Assistant

Medivet Group; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance 3x salary

5 weeks annual leave + BH

Extra day off

Cycle to work

Season ticket loans

Product discounts

Job summary

Medivet Group in Shrewsbury is seeking a Client Care Assistant (CCA) to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues. You’ll work with our Admin team, 3 days per week with every other full weekend shifts.

The role involves reception duties, triaging emergencies, managing the diary, handling phone calls and online bookings, processing repeat prescriptions, and collaborating with a supportive team.

Qualifications

• Excellent client-facing care and reception skills.
• Strong numeracy skills.
• Experience with online appointment booking systems.
• Team player who can handle pressure.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages; ensure online booking is available.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Willing to learn

Veterinary receptionist experience

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.You'll be working alongside our current Admin team, working 3 days in the week and every other full weekend.We are a busy 24 hour Hospital which takes referrals from many practices in the area. Previous experience in a similar environment or veterinary clinic is desired.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messagesEnsure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team