Veterinary Receptionist (Client Care Assistant) - Part Time

Medivet & Partners; Pembroke; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Extra 'Day for You'

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first contact for client calls and visits, delivering exceptional care and support in a Pembroke practice.

You will handle reception duties, manage diaries, and assist with online booking and prescriptions, while prioritising tasks in a fast-paced, team-based environment.

Qualifications

• Experience in veterinary reception is desirable.
• Good numeracy and booking system experience.
• Ability to prioritise and stay calm under pressure.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception skills

Numeracy

Online appointment booking systems

Team player

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

The role consists of 26.7 hours a week, Wednesday 08:30 - 18:30, Thursday 08:30 - 17:00, Friday 08:30 - 17:00 and 1:4 Saturdays 08:30 - 13:00 based at the Pembroke practice.

What You'll Be Doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team