Client Care Assistant

Medivet Group; Wheatley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3 x salary

5 weeks leave + Bank Holidays

Day for You (paid day off)

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group is looking for a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues. You will handle reception duties, manage the diary, and support the team in prioritising appointments.

The role emphasizes strong numeracy, excellent client-facing skills, and experience with online booking systems; veterinary receptionist experience is desirable. Applicants should be flexible and eager to learn.

Qualifications

• Excellent client-facing care skills.
• Experience using online appointment booking systems.
• Team player who stays calm under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments, contact clients and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription requests.
• Collaborate within a supportive team.

Skills

Reception skills

Numeracy

Online booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team