Veterinary Receptionist: Friendly Client Care & Front Desk

Ivc; Newbury; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

6.6 weeks leave

Maternity/Paternity pay

Wellbeing program

Cycle to Work

Learning opportunities

Pension scheme

Discounted care

Green Cars salary sacrifice

Job summary

inspiring vet care in Newbury is seeking a Veterinary Receptionist to welcome clients and their pets, handle appointments, and support both clinical and non-clinical colleagues.

You’ll manage bookings, answer enquiries, process payments, and maintain a clean, welcoming reception. Strong communication and IT skills are essential, with a friendly, team-oriented approach.

The role offers part-time hours and a supportive practice with career development opportunities.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.
• Confidence using IT systems and managing administrative tasks.

Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries
• Take payments for services and products
• Manage cash handling and end-of-day banking processes
• Maintain a clean, safe and welcoming environment for clients and pets

Skills

Excellent communication

Customer-facing experience

Multi-tasking ability

Collaborative approach

Proactive attitude

IT systems familiarity

Job description

inspiring vet care in Newbury is seeking a Veterinary Receptionist to welcome clients and their pets, handle appointments, and support both clinical and non-clinical colleagues.

You’ll manage bookings, answer enquiries, process payments, and maintain a clean, welcoming reception. Strong communication and IT skills are essential, with a friendly, team-oriented approach.

The role offers part-time hours and a supportive practice with career development opportunities.