Veterinary Receptionist (Part-Time)

Ivc; Newbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

Donnington Grove Veterinary Group, based in Newbury, Berkshire, is seeking a friendly Veterinary Receptionist to join a caring team. You’ll be the welcoming face for clients and their pets, handling appointments, enquiries and arranging diaries with precision, while delivering a warm, professional service in a busy practice.

You’ll collaborate with clinical and non-clinical colleagues to ensure a smooth journey for every visitor, balancing empathy with efficiency and maintaining excellent

Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group is a thriving small animal practice with three branch surgeries and an RCVS Tier 3 hospital based in Newbury, Berkshire. Newbury is a vibrant market town with excellent amenities, direct rail links to London Paddington in under an hour, and easy access to the beautiful countryside of the North Wessex Downs.

Our team is passionate about delivering outstanding care to patients and exceptional service to clients. As a Veterinary Receptionist, you’ll play a key role in creating a positive experience for every client and pet visiting the practice.

How You’ll Make a Difference

As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

General Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiriesiou