Veterinary Receptionist - Epsom

Pets at Home Limited; Epsom and Ewell; On-site; GBP 22,000 - 30,000; Full time

Job summary

A growing veterinary practice in Epsom is seeking dedicated staff to deliver exceptional service and care for pets. The role involves greeting clients, managing bookings, and ensuring a positive experience for both clients and their pets. Successful candidates will have prior experience in veterinary practice, strong client relationships skills, and a passion for animal welfare. Full or part-time hours are available, including weekends, with benefits such as discounts and career development opportunities.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Previous experience of working in a vet practice.
• Ability to build strong relationships with clients and their pets.
• Calm, attentive, and focused on client needs.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using an online booking system.

Skills

Client service

Computer literacy

Relationship building

Enthusiasm and drive

Job description

If you enjoy delivering great service and being part of a team, an exciting opportunity awaits you at our growing Epsom Vets for Pets practice. What your typical day will look like:

Responsibilities

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Full or Part‑Time Hours available with 1 in 3 Weekends.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous experience of working in a vet practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Diversity & Inclusion

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Benefits

We offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance.