Veterinary Client Care Specialist — Reception & Support

MARS Veterinary; North East; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Birthday Leave

Private healthcare

Life Assurance

Pension scheme

Staff discounts

Job summary

Wear Referrals is a multidisciplinary veterinary referral hospital in the North East of England. We are seeking an experienced Client Care Team Member/Receptionist to join our team at Wear Referrals Veterinary Specialist.

You will greet clients, answer calls, coordinate appointments, and handle payments with professionalism and care. This permanent, full-time role offers career progression opportunities and a benefits package including holiday, private healthcare, pension, and wellness programs.

Qualifications

• Experience in a high-pressure client care environment.
• Excellent communication and phone handling.
• Able to manage card and cash payments.
• Flexible to shift-based role.

Responsibilities

• Meeting and greeting clients professionally.
• Answering telephone queries and transferring calls.
• Liaising with referring vets and recording details.
• Coordinating appointments and updating in-house notes.
• Handling finances and pet insurance details.
• Ad hoc duties as required.

Skills

Reception experience

Customer service

Organised

Detail oriented

Professional appearance

Education

Customer service qualification (preferred)

Job description

Wear Referrals is a multidisciplinary veterinary referral hospital in the North East of England. We are seeking an experienced Client Care Team Member/Receptionist to join our team at Wear Referrals Veterinary Specialist.

You will greet clients, answer calls, coordinate appointments, and handle payments with professionalism and care. This permanent, full-time role offers career progression opportunities and a benefits package including holiday, private healthcare, pension, and wellness programs.