Veterinary Client Care Team Member (Receptionist)

MARS Veterinary; North East; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Birthday Leave

Private healthcare

Life Assurance

Pension scheme

Staff discounts

Job summary

Wear Referrals is a multidisciplinary veterinary referral hospital in the North East of England. We are seeking an experienced Client Care Team Member/Receptionist to join our team at Wear Referrals Veterinary Specialist.

You will greet clients, answer calls, coordinate appointments, and handle payments with professionalism and care. This permanent, full-time role offers career progression opportunities and a benefits package including holiday, private healthcare, pension, and wellness programs.

Qualifications

• Experience in a high-pressure client care environment.
• Excellent communication and phone handling.
• Able to manage card and cash payments.
• Flexible to shift-based role.

Responsibilities

• Meeting and greeting clients professionally.
• Answering telephone queries and transferring calls.
• Liaising with referring vets and recording details.
• Coordinating appointments and updating in-house notes.
• Handling finances and pet insurance details.
• Ad hoc duties as required.

Skills

Reception experience

Customer service

Organised

Detail oriented

Professional appearance

Education

Customer service qualification (preferred)

Job description

Role: Client Care Team memberLocation: Wear Referrals, part of LinnaeusJob type: Permanent, full-timeHours: 40 hours per week, Monday to Friday. Shifts between 7am - 10pm.Due to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals Veterinary Specialist. This is a genuine opportunity for candidates with extensive high-level reception experience gained in a busy and challenging professional environment to join a successful and growing business with scope for career development for the right candidate. A customer service qualification is preferred.The ideal candidate will have significant experience in a similar high-pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift-based role.Meeting and greeting clients in a professional, yet sensitive mannerAnswering the telephone, dealing with queries, transferring calls, and taking messages where applicableLiaising with referring vets and accurately recording detailsUpdating in-house notes system clearly and accuratelyCoordinating appointments with the animals ownersDiscussing finances and pet Insurance detailsTaking card and cash paymentsAccurately carrying out departmental filingBuilding good working relationships with colleagues at all levelsAssisting with any other ad hoc duties when requested.Benefits5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssurancePrivate healthcareStaff discountsEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeAbout usWear Referrals is a multi-disciplinary, specialist veterinary referral hospital in the North East of England, close to the historic university city of Durham, the thriving city of Newcastle, and set between the northeast coast and the Pennines. The hospital is also within easy reach of the Yorkshire Dales, the Lake District and Scotland.Our specialist services include neurology, orthopaedics, soft tissue surgery, internal medicine, anaesthesia, oncology, diagnostic imaging and cardiology, a busy primary care out-of-hours emergency service, in-house hydrotherapy.Wear Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wear Referrals, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].#LI-OH1 #LI-OnsiteSalary Value: £26,701 per annum;