Veterinary Client Care Team Member (Receptionist)

MARS Veterinary; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays

Birthday Leave

Staff discount schemes

Private healthcare

Life Assurance

Pension scheme

Wellness program

Job summary

Wear Referrals Veterinary Specialist is seeking a Receptionist/Client Care Team Member for a full-time role at Wear Referrals. The position involves meeting clients, handling calls, liaising with referring vets, and managing appointments with a strong emphasis on service quality.

The ideal candidate will have extensive high-level reception experience in a busy professional environment, be organised, professional in appearance, detail oriented, and committed to excellent customer service.

Qualifications

• Extensive high-level reception experience in a busy, professional environment.
• Customer service qualification is preferred.
• Experience in a high-pressure client care environment is essential.
• Organised, smart, professional in appearance and detail oriented.
• Willingness to commit to a shift-based role.

Responsibilities

• Meet and greet clients in a professional, sensitive manner.
• Answer telephone queries, transfer calls and take messages as needed.
• Liaise with referring vets and record details accurately.
• Update in-house notes system clearly and accurately.
• Coordinate appointments with pet owners and discuss finances and insurance details.
• Process card and cash payments and handle filing.
• Build good relationships with staff at all levels.
• Assist with ad hoc duties as requested.

Skills

Reception experience

Customer service

Professional appearance

Education

Customer service qualification

Tools

In-house notes system

Appointment scheduling software

Job description

Role

Client Care Team member

Location

Wear Referrals

Job type

Permanent, full-time

Hours

40 hours per week, Monday to Friday. Shifts between 7am - 10pm.

Due to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals Veterinary Specialist. This is a genuine opportunity for candidates with extensive high-level reception experience gained in a busy and challenging professional environment to join a successful and growing business with scope for career development for the right candidate. A customer service qualification is preferred. The ideal candidate will have significant experience in a similar high-pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift-based role.

Meeting and greeting clients in a professional, yet sensitive manner Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable Liaising with referring vets and accurately recording details Updating in-house notes system clearly and accurately Coordinating appointments with the animals owners Discussing finances and pet Insurance details Taking card and cash payments Accurately carrying out departmental filing Building good working relationships with colleagues at all levels Assisting with any other ad hoc duties when requested.

Benefits 5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Private healthcare Staff discounts Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme

About us Wear Referrals is a multi-disciplinary, specialist veterinary referral hospital in the North East of England, close to the historic university city of Durham, the thriving city of Newcastle, and set between the northeast coast and the Pennines. The hospital is also within easy reach of the Yorkshire Dales, the Lake District and Scotland. Our specialist services include neurology, orthopaedics, soft tissue surgery, internal medicine, anaesthesia, oncology, diagnostic imaging and cardiology, a busy primary care out-of-hours emergency service, in-house hydrotherapy. Wear Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

Salary Value: £26,701 per annum; OUTSTANDING QUALITY CARE