Client Care Specialist – Veterinary Referrals

IVC; Leeds; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Healthcare plan

Cycle to work

Discounted veterinary care

Green car scheme

Job summary

inspiring vet care is seeking a Receptionist for Swift Referrals in Leeds to provide a welcoming and professional experience for clients and their pets. The role is full-time on a 4x10 hour pattern and fixed-term for four months, starting soon.

You will support client communications, appointment bookings, and liaise with clinical and non-clinical teams to ensure a smooth client and patient journey. As the first point of contact, you will handle enquiries, registrations on the PMS, payments,

Qualifications

• Experience in a customer-facing role with attention to detail.
• Excellent communication and a welcoming manner.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Answer calls clearly and pleasantly.
• Register referral clients on the PMS.
• Book 1st assessments and rechecks on the PMS.
• Discuss payments and insurance with clients.
• Maintain accurate client and vet records on the PMS.
• Respond to emails and manage correspondence.
• Handle documents from referring practices and insurance records.

Skills

Customer service

Communication skills

Organised

Multitasking

Tools

PMS software

Job description

inspiring vet care is seeking a Receptionist for Swift Referrals in Leeds to provide a welcoming and professional experience for clients and their pets. The role is full-time on a 4x10 hour pattern and fixed-term for four months, starting soon.

You will support client communications, appointment bookings, and liaise with clinical and non-clinical teams to ensure a smooth client and patient journey. As the first point of contact, you will handle enquiries, registrations on the PMS, payments,