Veterinary Client Care Specialist (Reception) – Career Growth

Linnaeus; North East; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

5 weeks holiday

Birthday leave

Staff discounts

Life Assurance

Private healthcare

Pension scheme

Wellness program

Job summary

Wear Referrals, part of Linnaeus, is hiring a Client Care Team Member/Receptionist for their veterinary referral hospital in the North East of England. The role is permanent, full-time, 40 hours per week, with shifts from 7am to 10pm, Monday to Friday.

The ideal candidate has extensive high-level reception experience and a customer service qualification is preferred. You will meet clients, handle calls, liaise with referring vets, manage appointments, and assist with day-to-day admin while

Qualifications

• Extensive reception experience in a busy professional environment.
• Customer service qualification preferred.
• Ability to handle high-pressure client interactions with professionalism.

Responsibilities

• Meet and greet clients in a professional, sensitive manner.
• Answer phone, handle queries, transfer calls, and take messages.
• Liaise with referring vets and record details accurately.
• Update in-house notes system clearly and accurately.
• Coordinate appointments with pet owners.
• Discuss finances and pet Insurance details.
• Process card and cash payments.
• Maintain departmental filing and records.
• Build good relationships with colleagues at all levels.
• Assist with ad hoc duties as requested.

Skills

Reception experience

Customer service

Communication skills

Office software

Education

Customer service qualification

Tools

In-house notes system

Job description

Wear Referrals, part of Linnaeus, is hiring a Client Care Team Member/Receptionist for their veterinary referral hospital in the North East of England. The role is permanent, full-time, 40 hours per week, with shifts from 7am to 10pm, Monday to Friday.

The ideal candidate has extensive high-level reception experience and a customer service qualification is preferred. You will meet clients, handle calls, liaise with referring vets, manage appointments, and assist with day-to-day admin while