Veterinary Client Care & Reception Specialist

MARS Veterinary; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays

Birthday Leave

Staff discount schemes

Private healthcare

Life Assurance

Pension scheme

Wellness program

Job summary

Wear Referrals Veterinary Specialist is seeking a Receptionist/Client Care Team Member for a full-time role at Wear Referrals. The position involves meeting clients, handling calls, liaising with referring vets, and managing appointments with a strong emphasis on service quality.

The ideal candidate will have extensive high-level reception experience in a busy professional environment, be organised, professional in appearance, detail oriented, and committed to excellent customer service.

Qualifications

• Extensive high-level reception experience in a busy, professional environment.
• Customer service qualification is preferred.
• Experience in a high-pressure client care environment is essential.
• Organised, smart, professional in appearance and detail oriented.
• Willingness to commit to a shift-based role.

Responsibilities

• Meet and greet clients in a professional, sensitive manner.
• Answer telephone queries, transfer calls and take messages as needed.
• Liaise with referring vets and record details accurately.
• Update in-house notes system clearly and accurately.
• Coordinate appointments with pet owners and discuss finances and insurance details.
• Process card and cash payments and handle filing.
• Build good relationships with staff at all levels.
• Assist with ad hoc duties as requested.

Skills

Reception experience

Customer service

Professional appearance

Education

Customer service qualification

Tools

In-house notes system

Appointment scheduling software

Job description

Wear Referrals Veterinary Specialist is seeking a Receptionist/Client Care Team Member for a full-time role at Wear Referrals. The position involves meeting clients, handling calls, liaising with referring vets, and managing appointments with a strong emphasis on service quality.

The ideal candidate will have extensive high-level reception experience in a busy professional environment, be organised, professional in appearance, detail oriented, and committed to excellent customer service.