Veterinary Client Care Specialist
Medivet
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Benefits offered by this job
Job summary
Medivet is seeking a Client Care Assistant in Sutton to be the first point of contact for clients, delivering caring reception and admin support in a busy veterinary practice. You will triage urgent appointments, manage the diary, handle calls, and ensure online booking availability.
Previous veterinary receptionist experience is desirable and you will work with a friendly team. The role offers wellbeing benefits and development opportunities as part of a compassionate practice that supports
Qualifications
- Experience providing client-facing care is preferred.
- Strong reception and front-desk skills.
- Experience using online appointment booking systems is desirable.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Skills
Job description
Medivet is seeking a Client Care Assistant in Sutton to be the first point of contact for clients, delivering caring reception and admin support in a busy veterinary practice. You will triage urgent appointments, manage the diary, handle calls, and ensure online booking availability.
Previous veterinary receptionist experience is desirable and you will work with a friendly team. The role offers wellbeing benefits and development opportunities as part of a compassionate practice that supports
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