Veterinary Client Care & Front Desk Associate

Medivet Group; Wheatley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3 x salary

5 weeks leave + Bank Holidays

Day for You (paid day off)

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group is looking for a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues. You will handle reception duties, manage the diary, and support the team in prioritising appointments.

The role emphasizes strong numeracy, excellent client-facing skills, and experience with online booking systems; veterinary receptionist experience is desirable. Applicants should be flexible and eager to learn.

Qualifications

• Excellent client-facing care skills.
• Experience using online appointment booking systems.
• Team player who stays calm under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments, contact clients and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription requests.
• Collaborate within a supportive team.

Skills

Reception skills

Numeracy

Online booking systems

Job description

Medivet Group is looking for a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues. You will handle reception duties, manage the diary, and support the team in prioritising appointments.

The role emphasizes strong numeracy, excellent client-facing skills, and experience with online booking systems; veterinary receptionist experience is desirable. Applicants should be flexible and eager to learn.