Veterinary Client Care Assistant: Reception & Scheduling

Medivet & Partners; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hoilds

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Job summary

Medivet & Partners in Greater London is seeking a Client Care Assistant to be the first contact for client calls and visits, delivering exceptional care to clients, patients and colleagues. You will bring warm, professional reception skills and a readiness to learn in a busy veterinary practice.

This role focuses on maintaining smooth front-desk operations, managing the practice diary, coordinating appointments, and supporting the team to provide outstanding veterinary care.

Qualifications

• Strong reception and client-facing skills.
• Good numeracy and comfort with online booking systems.
• A team player who remains calm under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and contact patients to rearrange as needed.
• Manage the practice diary to optimise appointment availability by team skills.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Collaborate within a supportive team.

Skills

Reception skills

Numeracy

Online booking

Job description

Medivet & Partners in Greater London is seeking a Client Care Assistant to be the first contact for client calls and visits, delivering exceptional care to clients, patients and colleagues. You will bring warm, professional reception skills and a readiness to learn in a busy veterinary practice.

This role focuses on maintaining smooth front-desk operations, managing the practice diary, coordinating appointments, and supporting the team to provide outstanding veterinary care.