Veterinary Client Care Coordinator

Medivet; City Of London; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Health cash plan from day one

24/7 counselling and wellbeing support

Life assurance 3 x salary

5 weeks annual leave + bank holidays

Day for you

Cycle to work

Season Ticket loans

Discounts on Medivet products and more

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for clients, handling phone calls and visits with a focus on delivering exceptional care to clients, patients, and colleagues.

You will work in a vibrant veterinary practice, using online booking systems, with a role that emphasizes outstanding client service and teamwork to support the practice and its patients.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who values and supports colleagues.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and liaise with clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process any repeat prescription requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online booking

Teamwork

Job description

Medivet is seeking a Client Care Assistant to be the first point of contact for clients, handling phone calls and visits with a focus on delivering exceptional care to clients, patients, and colleagues.

You will work in a vibrant veterinary practice, using online booking systems, with a role that emphasizes outstanding client service and teamwork to support the practice and its patients.