Veterinary Client Care Specialist
Medivet
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Benefits offered by this job
Job summary
Medivet is seeking a Client Care Assistant to be the first point of contact for client calls and visits in the UK. You will deliver exceptional client-facing care, support clients, patients, and colleagues, and help maintain smooth front-desk operations.
The role focuses on friendly, efficient reception duties, accurate record-keeping, and a calm, professional presence in a busy veterinary setting. Previous reception experience in a veterinary practice is desirable, and you will be part of a
Qualifications
- Good numeracy skills and experience using online appointment booking systems.
- Previous veterinary receptionist experience is desirable.
Responsibilities
- Carry out reception duties, greet clients on arrival, and update records.
- Triage the impact of emergency appointments, contacting clients and rearranging as needed.
- Manage the practice diary to optimise appointment availability by team skillset.
- Answer client phone calls and manage messages.
- Ensure appointment slots are available for online booking.
- Process repeat prescription order requests.
- Work collaboratively within a supportive team.
Skills
Tools
Job description
Medivet is seeking a Client Care Assistant to be the first point of contact for client calls and visits in the UK. You will deliver exceptional client-facing care, support clients, patients, and colleagues, and help maintain smooth front-desk operations.
The role focuses on friendly, efficient reception duties, accurate record-keeping, and a calm, professional presence in a busy veterinary setting. Previous reception experience in a veterinary practice is desirable, and you will be part of a
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