Client Care Assistant: Frontline Reception & Vet Practice

Medivet; St Albans; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health cash plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Public

Extra ‘Day for You’ paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and/or a

Job summary

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for clients by phone and at reception. You will deliver excellent client-facing care, handle bookings, and help maintain smooth diary operations in a busy veterinary practice.

You’ll join a supportive team with opportunities to learn, develop numeracy and booking skills, and contribute to a welcoming, efficient client experience across the Medivet network.

Qualifications

• You are skilled at providing exceptional client-facing care and reception duties.
• You have good numeracy skills and experience with online appointment booking systems.
• You are a team player who wants to make a real difference in a practice that values you.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments, contact clients and rearrange as needed.
• Manage the practice diary to optimise appointment availability for the team.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.
• Support the wider Medivet team with weekend and bank holiday work.

Skills

Client care

Reception duties

Numeracy

Team player

Calm under pressure

Flexible

Willing to learn

Tools

Online appointment booking systems

Job description

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for clients by phone and at reception. You will deliver excellent client-facing care, handle bookings, and help maintain smooth diary operations in a busy veterinary practice.

You’ll join a supportive team with opportunities to learn, develop numeracy and booking skills, and contribute to a welcoming, efficient client experience across the Medivet network.