Veterinary Client Care Specialist

Medivet; Faygate; Remote; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave 5 weeks + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serc

Job summary

Medivet Faygate is seeking a Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care in a busy veterinary practice. You will handle reception duties, update records, and support a smooth running of appointments.

Responsibilities include triaging emergencies, managing the diary, handling calls and online bookings, processing repeat prescriptions, and collaborating with a friendly team to ensure high-quality client experience.

Qualifications

• Excellent reception skills and client-facing care are required.
• Numeracy ability and accuracy in updating records are essential.
• Experience with online appointment booking systems is preferred.
• Desire to be a team player who stays calm under pressure.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception skills

Numeracy

Team player

Calm under pressure

Prioritisation

Willing to learn

Veterinary receptionist experience

Tools

Online appointment booking systems

Practice management software

Job description

Medivet Faygate is seeking a Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care in a busy veterinary practice. You will handle reception duties, update records, and support a smooth running of appointments.

Responsibilities include triaging emergencies, managing the diary, handling calls and online bookings, processing repeat prescriptions, and collaborating with a friendly team to ensure high-quality client experience.