Veterinary Client Care Specialist

Medivet Group; Alloa; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank-Hollid

Extra 'Day for You', a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser

Job summary

Medivet Group in Alloa is seeking a friendly Client Care Assistant to join our small, close-knit team. You’ll be the first point of contact for clients, delivering excellent receptionist support with a warm and welcoming manner.

You’ll manage appointment bookings, triage emergencies, update records, and work closely with vets and nurses to ensure a smooth, caring experience for pets and their owners. Flexibility and teamwork are essential, including occasional Saturday morning shifts.

Qualifications

• Excellent communication skills and empathy required.
• Experience with online appointment booking systems preferred.
• Enthusiastic, friendly and approachable attitude.
• Organised, adaptable and able to work under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is aligned with team skills.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process any repeat prescription orders.
• Work collaboratively within a supportive team.
• Work 1 in 4 Saturdays, 8.30am–12.30pm.

Skills

Communication skills

Empathy

Customer service

Numeracy

Reception

Team player

Online booking systems

Veterinary receptionist experience

Job description

Medivet Group in Alloa is seeking a friendly Client Care Assistant to join our small, close-knit team. You’ll be the first point of contact for clients, delivering excellent receptionist support with a warm and welcoming manner.

You’ll manage appointment bookings, triage emergencies, update records, and work closely with vets and nurses to ensure a smooth, caring experience for pets and their owners. Flexibility and teamwork are essential, including occasional Saturday morning shifts.