Veterinary Client Care Specialist

Medivet; Kirkcaldy; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Health cash plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Day for You (paid day off)

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Résumé du poste

Medivet Kirkcaldy is recruiting a Client Care Assistant to join their new team ahead of the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

This is a full-time role (40 hours per week) with a mix of weekdays and weekends, supporting the launch and ongoing service. Previous veterinary receptionist experience is desirable and training will be provided to support the opening.

Qualifications

• You’re skilled at providing exceptional client facing care and will have good numeracy skills.
• Experience using online appointment booking systems is a plus and helps scheduling and records management.
• You’re a team player who wants to make a real difference in a practice that values and supports you.

Responsabilités

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Connaissances

Reception duties

Client facing care

Numeracy

Team player

Booking systems

Outils

Online appointment booking systems

Description du poste

Medivet Kirkcaldy is recruiting a Client Care Assistant to join their new team ahead of the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

This is a full-time role (40 hours per week) with a mix of weekdays and weekends, supporting the launch and ongoing service. Previous veterinary receptionist experience is desirable and training will be provided to support the opening.