Veterinary Client Care Specialist

Medivet Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance

Annual leave

5 weeks' annual leave + BH

Day for You

Cycle to Work

Season Ticket loans

Employee discounts

Job summary

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients. You will deliver warm, professional reception and support both clients and colleagues, with a focus on accuracy and empathy.

In this role you will manage the practice diary, handle telephone queries, facilitate online booking, process prescription requests, and ensure a smooth patient journey across busy days. A team-oriented mindset is essential.

Qualifications

• Excellent client-facing care and reception skills.
• Experience with online appointment booking systems.
• Able to prioritise and stay calm under pressure; willing to learn.

Responsibilities

• Carry out reception duties and greet clients.
• Triage the impact of emergency appointments and contact/rearrange clients.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription orders.
• Collaborate within a supportive team.

Skills

Reception skills

Numeracy

Online bookings

Team player

Vet receptionist exp

Job description

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients. You will deliver warm, professional reception and support both clients and colleagues, with a focus on accuracy and empathy.

In this role you will manage the practice diary, handle telephone queries, facilitate online booking, process prescription requests, and ensure a smooth patient journey across busy days. A team-oriented mindset is essential.