Client Care Assistant

Medivet Group; Alloa; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank-Hollid

Extra 'Day for You', a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser

Job summary

Medivet Group in Alloa is seeking a friendly Client Care Assistant to join our small, close-knit team. You’ll be the first point of contact for clients, delivering excellent receptionist support with a warm and welcoming manner.

You’ll manage appointment bookings, triage emergencies, update records, and work closely with vets and nurses to ensure a smooth, caring experience for pets and their owners. Flexibility and teamwork are essential, including occasional Saturday morning shifts.

Qualifications

• Excellent communication skills and empathy required.
• Experience with online appointment booking systems preferred.
• Enthusiastic, friendly and approachable attitude.
• Organised, adaptable and able to work under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is aligned with team skills.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process any repeat prescription orders.
• Work collaboratively within a supportive team.
• Work 1 in 4 Saturdays, 8.30am–12.30pm.

Skills

Communication skills

Empathy

Customer service

Numeracy

Reception

Team player

Online booking systems

Veterinary receptionist experience

Job description

Here at Alloa, we are a small, close-knit team who work closely and collaboratively to provide our clients with the best possible care and experience.

Our team consists of six vets, three nurses and a fantastic support team made up of our Veterinary Care Assistants and Client Care Assistants.

We pride ourselves on creating a supportive working environment where everyone plays an important role. We are passionate about providing excellent care to our patients while ensuring our clients feel welcomed, supported and valued.

We are looking for someone who is enthusiastic, friendly and approachable, with a genuine passion for client care. Excellent communication skills, empathy and a positive attitude are essential, as our Client Care Assistants are often the first point of contact for our clients.

The role can be busy and varied, so being organised, adaptable and able to work well under pressure is important.

Most importantly, we are looking for someone who enjoys being part of a team and wants to help make a difference to the experience of our clients and their pets. Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave
• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Work 1 in 4 Saturdays in addition to normal scheduled hours. 8.30am-12.30pm only.