Veterinary Client Care Specialist – Front Desk

Medivet & Partners; Kirkcaldy; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hollid

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser

Job summary

Medivet Kirkcaldy is recruiting a Client Care Assistant to join their new team ahead of the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

This is a full-time role of 40 hours per week, with a mix of weekdays and weekends. The role benefits from a friendly, supportive team and the chance to contribute to a new practice opening.

Qualifications

• Experience in delivering exceptional client-facing care.
• Good numeracy skills and proficiency with online appointment booking systems.
• Team player with a calm, flexible approach to a busy clinic environment.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Numeracy

Teamwork

Calm under pressure

Tools

Online appointment booking systems

Job description

Medivet Kirkcaldy is recruiting a Client Care Assistant to join their new team ahead of the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

This is a full-time role of 40 hours per week, with a mix of weekdays and weekends. The role benefits from a friendly, supportive team and the chance to contribute to a new practice opening.