Client Care Assistant

Medivet; Alloa; On-site; GBP 18,000 - 22,000; Full time

Job summary

Medivet Alloa is seeking an enthusiastic client care receptionist to join our small, close-knit team of six vets and support staff. You will be the first point of contact for clients, delivering a friendly, efficient service and helping to manage appointments and records.

You should have excellent communication and numeracy skills, experience with online booking systems, and a collaborative, calm approach under pressure. Previous veterinary receptionist experience is desirable.

Qualifications

• Excellent communication and client-facing care.
• Experience with online appointment booking systems.
• Previous veterinary receptionist experience is desirable.
• Ability to prioritise, stay calm under pressure, be flexible and eager to learn.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage the impact of emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability for the team.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients to book.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.
• Work 1 in 4 Saturdays, 8.30am-12.30pm.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Veterinary receptionist experience

Job description

Here at Alloa, we are a small, close-knit team who work closely and collaboratively to provide our clients with the best possible care and experience. Our team consists of six vets, three nurses and a fantastic support team made up of our Veterinary Care Assistants and Client Care Assistants. We pride ourselves on creating a supportive working environment where everyone plays an important role. We are passionate about providing excellent care to our patients while ensuring our clients feel welcomed, supported and valued. We are looking for someone who is enthusiastic, friendly and approachable, with a genuine passion for client care. Excellent communication skills, empathy and a positive attitude are essential, as our Client Care Assistants are often the first point of contact for our clients. The role can be busy and varied, so being organised, adaptable and able to work well under pressure is important. Most importantly, we are looking for someone who enjoys being part of a team and wants to help make a difference to the experience of our clients and their pets.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Work 1 in 4 Saturdays in addition to normal scheduled hours. 8.30am-12.30pm only.