Veterinary Client Care Specialist — Reception & Scheduling

Medivet; Alloa; On-site; GBP 18,000 - 22,000; Full time

Job summary

Medivet Alloa is seeking an enthusiastic client care receptionist to join our small, close-knit team of six vets and support staff. You will be the first point of contact for clients, delivering a friendly, efficient service and helping to manage appointments and records.

You should have excellent communication and numeracy skills, experience with online booking systems, and a collaborative, calm approach under pressure. Previous veterinary receptionist experience is desirable.

Qualifications

• Excellent communication and client-facing care.
• Experience with online appointment booking systems.
• Previous veterinary receptionist experience is desirable.
• Ability to prioritise, stay calm under pressure, be flexible and eager to learn.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage the impact of emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability for the team.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients to book.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.
• Work 1 in 4 Saturdays, 8.30am-12.30pm.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Veterinary receptionist experience

Job description

Medivet Alloa is seeking an enthusiastic client care receptionist to join our small, close-knit team of six vets and support staff. You will be the first point of contact for clients, delivering a friendly, efficient service and helping to manage appointments and records.

You should have excellent communication and numeracy skills, experience with online booking systems, and a collaborative, calm approach under pressure. Previous veterinary receptionist experience is desirable.