Veterinary Client Care Coordinator

Linnaeus; Ashford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays +生日休假

RCVS fees paid

External CPD funded

Linnaeus CPD program

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice scheme

Employer pension scheme

Wellness programme

Job summary

Cinque Ports Vets in Kingsnorth (Cinque Ports Vets) is seeking a proactive Client Care Assistant to join the team. The role involves greeting clients and their pets, managing appointments, handling enquiries by phone and email, and supporting daily reception operations.

The ideal candidate will have veterinary reception or customer-facing experience, strong organisation skills, and the ability to work under pressure. Travel to other branches may be required, and transport is desirable.

Qualifications

• Must have previous customer-facing experience.
• Veterinary reception experience is an advantage.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering client questions via email and telephone.
• Pro‑active communication to ensure the day runs smoothly.
• Administration tasks such as scanning paperwork and forms.
• Processing prescription requests.
• Taking payments and promoting offers and services.
• Keeping reception clean and well-stocked.

Skills

Customer facing

Administrative skills

Phone skills

Multitasking

Tools

Diary management

Job description

Cinque Ports Vets in Kingsnorth (Cinque Ports Vets) is seeking a proactive Client Care Assistant to join the team. The role involves greeting clients and their pets, managing appointments, handling enquiries by phone and email, and supporting daily reception operations.

The ideal candidate will have veterinary reception or customer-facing experience, strong organisation skills, and the ability to work under pressure. Travel to other branches may be required, and transport is desirable.