Veterinary Client Care Specialist

Linnaeus Veterinary Limited; Kingsnorth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

RCVS & VDS fees paid

External CPD funded

Career progression opportunities

Staff discount schemes

Life Assurance

Pension scheme

Wellness program

Job summary

Cinque Ports Vets is seeking a proactive Client Care Assistant to join our busy reception team across our Kingsnorth branch and other sites as required. You will welcome clients and pets, manage appointments, take payments and support colleagues in a fast-paced hospital environment.

Full-time, 40 hours per week with a shift pattern including weekends on a 1 in 3 rota; travel to other branches may be required. A passion for animals and excellent customer service are essential.

Qualifications

• Experience in veterinary reception preferred.
• Previous customer-facing experience required.
• Strong administration and organisational skills.
• Ability to work well under pressure.
• Confident when using the telephone.
• Passion and love for animals.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties such as scanning paperwork and filling in forms.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring reception is clean and well‑stocked.

Skills

Veterinary reception experience

Customer-facing experience

Administration

Organisation

Under pressure

Telephone communication

Passion for animals

Job description

Cinque Ports Vets is seeking a proactive Client Care Assistant to join our busy reception team across our Kingsnorth branch and other sites as required. You will welcome clients and pets, manage appointments, take payments and support colleagues in a fast-paced hospital environment.

Full-time, 40 hours per week with a shift pattern including weekends on a 1 in 3 rota; travel to other branches may be required. A passion for animals and excellent customer service are essential.