Pet Clinic Receptionist: Empathetic Client Care

Cinque Ports Vets Kingsnorth Veterinary Centre; Tenterden; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Five weeks holiday + bank holidays

Birthday Leave

RCVS & VDS fees paid

External CPD funded

Wellness program

Zusammenfassung

Cinque Ports Vets Kingsnorth Veterinary Centre is seeking a Client Care Assistant to join our busy reception team. The role involves welcoming clients and pets, managing diaries for appointments and procedures, handling enquiries by phone and email, and supporting day-to-day admin tasks with a focus on accuracy and friendliness.

You will be part of a proactive team, requiring excellent communication, multitasking ability, and a passion for animals.

Qualifikationen

• Veterinary reception experience an advantage.
• Must have previous customer-facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.
• Have a passion and love for animals!

Aufgaben

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.

Kenntnisse

Customer-facing experience

Administration

Organisation

Jobbeschreibung

Cinque Ports Vets Kingsnorth Veterinary Centre is seeking a Client Care Assistant to join our busy reception team. The role involves welcoming clients and pets, managing diaries for appointments and procedures, handling enquiries by phone and email, and supporting day-to-day admin tasks with a focus on accuracy and friendliness.

You will be part of a proactive team, requiring excellent communication, multitasking ability, and a passion for animals.