Veterinary Client Care Specialist - Front Desk

Kinvet; Knaphill; On-site; GBP 16,531 - 22,041; Full time

Job summary

Knaphill Vets, part of Kin Vet Community, is seeking a Client Care Assistant to join their front‑of‑house team. You will welcome clients and their pets, handle calls and emails, book appointments and support daily reception tasks, contributing to a smooth and friendly client journey.

We value a warm, professional approach, clear communication with clients and colleagues, and the ability to stay organized in a busy practice.

Qualifications

• Friendly, approachable and passionate about delivering excellent client care.
• Confident communication with clients face‑to‑face and over the phone.
• Organised, reliable and able to manage a busy workload.
• Previous experience in veterinary reception or client-facing role is beneficial.

Responsibilities

• Welcoming clients and their pets into the practice with a friendly and professional approach.
• Managing incoming calls, emails and client enquiries.
• Booking appointments and supporting the smooth running of the diary.
• Providing excellent customer service and building trusted relationships with clients.
• Processing payments and supporting financial queries.
• Maintaining accurate client and patient records.
• Supporting the clinical team with administration tasks.
• Keeping the reception area welcoming, organised and efficient.
• Providing reassurance and guidance to clients when they need it most.

Skills

Client communication

Team player

Organised

Empathy

Hospitality mindset

Job description

Knaphill Vets, part of Kin Vet Community, is seeking a Client Care Assistant to join their front‑of‑house team. You will welcome clients and their pets, handle calls and emails, book appointments and support daily reception tasks, contributing to a smooth and friendly client journey.

We value a warm, professional approach, clear communication with clients and colleagues, and the ability to stay organized in a busy practice.