Veterinary Client Care Coordinator

Medivet; Borehamwood; On-site; GBP 21,000 - 24,000; Full time

Job summary

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care and service in a busy veterinary practice.

You will handle reception duties, support diary management, assist with online bookings, and work as part of a supportive team to ensure smooth daily operations while prioritising client and patient welfare. Training will be provided, no prior veterinary experience is required.

Qualifications

• Experience delivering client-facing care.
• Strong reception skills and a friendly, helpful manner.
• Comfort with using online appointment booking systems.
• Team player who supports colleagues and clients.

Responsibilities

• Greet clients on arrival and update records.
• Triage urgent appointments and rearrange as needed.
• Manage the practice diary to optimise availability.
• Answer calls and manage messages.
• Ensure online booking slots are accessible for clients.

Skills

Client-facing care

Reception skills

Numeracy

Appointment booking systems

Team player

Tools

Online appointment booking system

Job description

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care and service in a busy veterinary practice.

You will handle reception duties, support diary management, assist with online bookings, and work as part of a supportive team to ensure smooth daily operations while prioritising client and patient welfare. Training will be provided, no prior veterinary experience is required.