Veterinary Client Care Coordinator

Medivet; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counseling

31 days’ annual leave

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Job summary

A prominent veterinary care provider in Greater London is seeking a dedicated Veterinary Receptionist (Client Care Assistant) to enhance client experiences at their Battersea practice. The role involves managing client interactions, appointments, and providing excellent customer service. Ideal candidates will have strong client care skills and the ability to work well under pressure. Medivet offers ongoing training, a supportive work environment, and competitive benefits including a health cash plan, life assurance, and generous leave policies.

Qualifications

• Experience working in a client-facing role.
• Ability to handle multiple tasks efficiently.
• Trustworthy and responsible approach to work.

Responsibilities

• Welcome and assist clients before, during, and after visits.
• Handle busy telephone lines and arrange appointments.
• Manage payment processes and documentation.
• Ensure the reception area is presentable and stocked.

Skills

Client care skills

Excellent client facing and reception skills

Ability to prioritize tasks

Good numeracy skills

Experience with appointment booking systems

Teamwork and relationship building

Calm under pressure

Job description

A prominent veterinary care provider in Greater London is seeking a dedicated Veterinary Receptionist (Client Care Assistant) to enhance client experiences at their Battersea practice. The role involves managing client interactions, appointments, and providing excellent customer service. Ideal candidates will have strong client care skills and the ability to work well under pressure. Medivet offers ongoing training, a supportive work environment, and competitive benefits including a health cash plan, life assurance, and generous leave policies.