Vet Front Desk Pro — Client Care (Maternity Cover)

Vets for Pets; Cardiff; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Company pension

Employee discount

Store discount

Free on-site parking

Résumé du poste

Vets for Pets Cardiff Bay is seeking a friendly Client Care Advisor for fixed-term maternity cover. This on-site front-of-house role focuses on delivering warm, professional service to clients and their pets while supporting smooth day-to-day operations in a busy practice.

You will greet clients, manage appointments, handle calls and emails, process payments, and support the veterinary team with administration. The ideal candidate will have excellent communication, empathy, and teamwork skills.

Qualifications

• Excellent customer service and communication skills.
• Empathetic, caring and confident.
• Able to work well in a team.
• Organised and able to multitask in a busy environment.
• Experience in reception or customer service is desirable, and training will be provided.

Responsabilités

• Greet clients and their pets in a friendly, professional manner.
• Manage appointment scheduling and diary entries.
• Handle telephone and email enquiries.
• Process payments and maintain accurate client records.
• Support the veterinary team with general administrative tasks.
• Provide reassurance and empathy to pet owners during visits.

Connaissances

Customer service

Communication

Empathy

Teamwork

Organization

Administration

Computer skills

Description du poste

Vets for Pets Cardiff Bay is seeking a friendly Client Care Advisor for fixed-term maternity cover. This on-site front-of-house role focuses on delivering warm, professional service to clients and their pets while supporting smooth day-to-day operations in a busy practice.

You will greet clients, manage appointments, handle calls and emails, process payments, and support the veterinary team with administration. The ideal candidate will have excellent communication, empathy, and teamwork skills.