Pet Client Care Receptionist (Maternity Cover)

Linnaeus; Olton; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

CPD program

Career progression

Staff discount

Life Assurance

Sickness pay

Family leave

Job summary

608 Vet Practice in Solihull is seeking a Client Care Advisor to provide maternity-cover reception support. The role requires a caring and confident approach to client care with duties including diary management, record-keeping, payments and insurance claims processing.

You will work with the Client Care Manager to ensure an outstanding client experience, maintaining a positive, friendly attitude across all interactions.

Qualifications

• Caring, confident and mature approach to client care in a veterinary setting.
• Ability to maintain accurate client records in line with data protection regulations.
• Experience with day-to-day administrative duties including filing, debt management and processing insurance claims.

Responsibilities

• Greeting clients and their pets in a friendly, helpful manner.
• Diary management and organisation within the reception.
• Maintain accurate client records in line with data protection regulations.
• Handle payments and process repeat medication requests.
• Communicate with clients, colleagues and the wider business via face-to-face, email and telephone.
• Maintain reception area hygiene and organisation.

Skills

Greeting clients

Diary management

Client communication

Record keeping

Cash handling

Job description

608 Vet Practice in Solihull is seeking a Client Care Advisor to provide maternity-cover reception support. The role requires a caring and confident approach to client care with duties including diary management, record-keeping, payments and insurance claims processing.

You will work with the Client Care Manager to ensure an outstanding client experience, maintaining a positive, friendly attitude across all interactions.