Client Care Advisor (Maternity Cover)

Vets for Pets; Cardiff; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Job summary

Cardiff Bay Vets for Pets is seeking a friendly Client Care Advisor to join our front-of-house team. You will be the first point of contact for clients and their pets, ensuring a warm, professional welcome and smooth daily operations in a busy practice.

The role is 40 hours per week, fixed-term maternity cover starting December 2026. We value empathy, teamwork and excellent customer service, with on-site parking and a supportive environment.

Qualifications

• Experience in customer-facing roles.
• Excellent communication and organisational skills.
• Ability to remain calm and professional with pets and clients.

Responsibilities

• Greet clients and their pets with a friendly, professional approach.
• Manage appointments and diary scheduling.
• Handle telephone and email enquiries.
• Process payments and maintain accurate client records.
• Support the veterinary team with administrative tasks.
• Provide reassurance and empathy to pet owners during visits.

Skills

Customer service

Communication

Empathy

Team player

Administration

Computer skills

Job description

We're looking for a friendly, compassionate, and professional Client Care Advisor to join our wonderful front-of-house team at Cardiff Bay Vets for Pets!

This is a fantastic opportunity for someone who enjoys working with both people and pets and takes pride in delivering exceptional customer service. As the first point of contact for our clients, you'll play a key role in creating a warm, welcoming experience while supporting the smooth day-to-day running of our busy veterinary practice.

What You'll Be Doing

• Greeting clients and their pets with a friendly and professional approach
• Managing appointments and diary scheduling
• Handling telephone and email enquiries
• Processing payments and maintaining accurate client records
• Supporting the veterinary team with administrative tasks
• Providing reassurance and empathy to pet owners during both routine and challenging visits

What We Are Looking For

• We're seeking someone who:
• Has excellent customer service and communication skills
• Is caring, confident, and empathetic
• Enjoys working as part of a team
• Is organised and able to multitask in a busy environment
• Has good administration and computer skills
• Shares our passion for delivering outstanding care to both clients and their pets

Previous reception or customer service experience is desirable, although full training will be provided for the right candidate.

• Hours: 40 hours per week
• Contract: Fixed-term maternity cover, starting December 2026
• Company pension
• Free on-site parking

If you're looking to join a supportive, friendly team where no two days are the same, we'd love to hear from you.

Location: CF11 0JR

Pets just see people. They aren't biased, and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. We aim to reflect the diversity of the communities we operate, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.