Vet Clinic Client Experience Coordinator

Royal Veterinary College; North Mymms; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Royal Veterinary College is seeking an experienced Client Services Co-Ordinator to join our busy veterinary hospital. You will be the first point of contact for clients, delivering a professional, empathetic service and supporting them throughout their journey with us.

This front-facing role involves greeting patients, accurately processing client and patient information, handling calls and emails, arranging payments, obtaining consents and insurance documents, closing files at discharge,

Responsibilities

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

Job description

The Royal Veterinary College is seeking an experienced Client Services Co-Ordinator to join our busy veterinary hospital. You will be the first point of contact for clients, delivering a professional, empathetic service and supporting them throughout their journey with us.

This front-facing role involves greeting patients, accurately processing client and patient information, handling calls and emails, arranging payments, obtaining consents and insurance documents, closing files at discharge,