Client Services Coordinator (Accounts)

Royal Veterinary College; North Mymms; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Royal Veterinary College is seeking an experienced Client Services Co-Ordinator to join our busy veterinary hospital. You will be the first point of contact for clients, delivering a professional, empathetic service and supporting them throughout their journey with us.

This front-facing role involves greeting patients, accurately processing client and patient information, handling calls and emails, arranging payments, obtaining consents and insurance documents, closing files at discharge,

Responsibilities

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

Job description

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital. This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.