Client Services Coordinator (Accounts)

The Royal Veterinary College; Hatfield; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Pension

Family friendly policies

On site café/restaurant

Fitness and Wellbeing Centre on site

Cycle to work

Free mini-bus service to Potters Bar/H

Job summary

The Royal Veterinary College is seeking a Client Services Co-Ordinator to be the first point of contact for clients in our busy veterinary hospital. This on-site role demands professionalism, empathy, and strong organisational skills to process client data, payments, and insurance documents accurately.

You will liaise with clinical and non-clinical teams, manage inquiries, and ensure a smooth client journey from admission to discharge.

Qualifications

• Experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy.
• Experience in basic accounts processes; insurance claims experience desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised, conscientious, and diligent in your work.

Responsibilities

• Greeting clients and providing a warm, welcoming experience.
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently.
• Dealing with incoming calls and emails.
• Processing card and cash payments.
• Ensuring consents completed, relevant deposits/insurance documents taken as time of patient admission.
• Closing patient files, ensuring payment taken at time of discharge.
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments.

Skills

Client-facing experience

Microsoft Office

CRM/database systems

Attention to detail

Insurance claims experience

Communication skills

Empathy and discretion

Organised and proactive

Tools

Microsoft Office

CRM/database systems

Job description

Client Services Coordinator (Accounts)

Company: The Royal Veterinary College

Salary: £29,915 to £32,568 a year

Hours: Full-time

Location: Hatfield , AL9 7TA

Working pattern: On-site

Job type: Temporary

Posting date: 2 Nov 2026

Closing date: 22 Nov 2026

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

Essential requirements

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Proud member of the Disability Confident employer scheme

Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 01707 669354 or email: [e-mail] if they have any questions regarding this vacancy.

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.