Client Services Coordinator (On-site) – Veterinary Hospital

The Royal Veterinary College; Hatfield; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Pension

Family friendly policies

On site café/restaurant

Fitness and Wellbeing Centre on site

Cycle to work

Free mini-bus service to Potters Bar/H

Job summary

The Royal Veterinary College is seeking a Client Services Co-Ordinator to be the first point of contact for clients in our busy veterinary hospital. This on-site role demands professionalism, empathy, and strong organisational skills to process client data, payments, and insurance documents accurately.

You will liaise with clinical and non-clinical teams, manage inquiries, and ensure a smooth client journey from admission to discharge.

Qualifications

• Experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy.
• Experience in basic accounts processes; insurance claims experience desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised, conscientious, and diligent in your work.

Responsibilities

• Greeting clients and providing a warm, welcoming experience.
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently.
• Dealing with incoming calls and emails.
• Processing card and cash payments.
• Ensuring consents completed, relevant deposits/insurance documents taken as time of patient admission.
• Closing patient files, ensuring payment taken at time of discharge.
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments.

Skills

Client-facing experience

Microsoft Office

CRM/database systems

Attention to detail

Insurance claims experience

Communication skills

Empathy and discretion

Organised and proactive

Tools

Microsoft Office

CRM/database systems

Job description

The Royal Veterinary College is seeking a Client Services Co-Ordinator to be the first point of contact for clients in our busy veterinary hospital. This on-site role demands professionalism, empathy, and strong organisational skills to process client data, payments, and insurance documents accurately.

You will liaise with clinical and non-clinical teams, manage inquiries, and ensure a smooth client journey from admission to discharge.