Vet Front Desk & Client Care Specialist

Medivet & Partners; Chelmsford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hollid

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client phone calls and visits, delivering exceptional care to clients, patients and colleagues.

The role involves reception duties, triaging emergencies, managing the diary and online bookings, processing repeat prescriptions, and working as part of a supportive team.

Applicants should have strong numeracy, good reception skills, and a willingness to learn; veterinary receptionist experience is desirable.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy skills with experience using online appointment booking systems.
• Team player who wants to make a real difference in a practice that values and supports you.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Job description

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client phone calls and visits, delivering exceptional care to clients, patients and colleagues.

The role involves reception duties, triaging emergencies, managing the diary and online bookings, processing repeat prescriptions, and working as part of a supportive team.

Applicants should have strong numeracy, good reception skills, and a willingness to learn; veterinary receptionist experience is desirable.