Veterinary Client Experience Coordinator

IVC Evidensia; England; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks' annual leave plus your生日off

Increasing holiday allowance based on

Enhanced family-friendly policies, inc

Employee wellbeing initiatives incl. H

Learning and development opportunities

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice scheme and

Job summary

inspiring vet care is hiring a Client Care Co-ordinator for White Cross Vets. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries and client communications across a busy setting. You’ll work five days per week with Saturdays on a share basis, contributing to the reception and patient journey while collaborating with

Qualifications

• Experience in a customer-facing role with focus on service and attention to detail.
• Able to manage multiple tasks in a busy environment.
• Strong communication and friendly, welcoming manner.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient.
• Manage appointments, telephone enquiries and client communications efficiently.
• Handle cash and card payments accurately.
• Maintain confidentiality and manage sensitive information appropriately.
• Support colleagues across the practice to ensure smooth day-to-day reception operations.
• Remain calm, organized and professional in a busy environment.

Skills

First point of contact

Full-time role

Reception support

Teamwork

Job description

inspiring vet care is hiring a Client Care Co-ordinator for White Cross Vets. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries and client communications across a busy setting. You’ll work five days per week with Saturdays on a share basis, contributing to the reception and patient journey while collaborating with