Venue Sales Representative

Octopus Energy; Glasgow; On-site; GBP 26,000; Full time

Job summary

A dynamic energy company is seeking Energy Helpers to provide excellent customer service and engage with clients face-to-face across various venues. Successful candidates will have previous customer-facing experience and demonstrate strong communication skills. This role not only offers a competitive salary of £25,300 per year with a generous commission scheme, but also provides opportunities for weekend and evening shifts, accommodating varied demands in the field.

Benefits

Generous commission scheme

Unique company culture

Autonomous work environment

Qualifications

• Previous experience in customer facing roles is essential.
• Understanding of sales or customer service is required.
• Demonstrated ability to deliver quality customer solutions.

Responsibilities

• Communicate with customers and provide excellent service.
• Engage meaningfully with customers to assist their choices.
• Support the team in high-demand situations.

Skills

Customer service experience

Sales understanding

Effective communication

Problem-solving

Collaboration

Attention to detail

Autonomous working

Job description

Octopus Energy has exciting opportunities to join our field team as an Energy Helper. We’re changing the landscape of traditional field sales and marketing and re‑inventing customer interactions. We're focused on making energy greener and better, for everyone. We put our customers first and are looking for amazing people to help us do that! Here at Octopus, we’re working hard to reinvent face‑to‑face activity by combining better customer data, our innovative tech platform () with local targeted marketing in order to create more detailed and engaging conversations with customers. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy!

What you'll do

• Communicate with customers : we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues, to spread the word about Octopus – this will be you!
• Your role will be to ensure every conversation you have delivers excellent customer service.
• You will value meaningful honest conversations, which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality.
• This is primarily a face‑to‑face role, however our Energy Helpers need to be flexible, and at times of high demand we support our customers where we are needed most, so there will be opportunities for more office‑based work helping our inbound telesales team or our solar sales team as examples.

What you'll need

• Previous experience in customer facing and centric roles.
• An understanding of sales or customer service.
• Experience in a customer centric setting where you have come up with quick and effective customer solutions.
• Demonstrate a proven track record of customer service or / and an understanding of what successful customer service is.
• The ability to work collaboratively with your team in order to influence and inspire.
• Clear communicator with a focus on listening and attention to detail.
• Honest, focused, and committed to delivering the highest levels of customer service.
• Experience of working autonomously.

Why else you'll love it here

• £25,300 salary per year + generous commission scheme.
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
• Visit our UK perks hub.
• £25,300 – £25,300 a year.
• Weekend and evening shifts will be required for this role.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.