Vehicle Claims Specialist - Hybrid & Career Growth

ACTIVATE GROUP LIMITED; Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management company in the United Kingdom is seeking a Technical Claims Handler to manage vehicle claims from customers. The ideal candidate will excel in customer service, handle a high volume of calls, and ensure that all service level agreements are met or exceeded. The role offers hybrid working post-training, competitive salary, and numerous benefits including health cash plans and enhanced parental pay.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity / paternity / adoption pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everybody

Responsibilities

• Manage vehicle claims from a range of customers.
• Make outbound and receive inbound calls to and from customers.
• Using bespoke software to record and maintain information related to each claim.
• Manage own workload and prioritize assigned claims.
• Provide accurate updates to team managers and customers as required.
• Ensure that all Service Level Agreements (SLAs) are met and exceeded.
• Collaborate to achieve an optimal repair journey.

Skills

Excellent customer service skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Experience in a target driven and fast-paced environment

Experience within the insurance and claims industry

Job description

A leading claims management company in the United Kingdom is seeking a Technical Claims Handler to manage vehicle claims from customers. The ideal candidate will excel in customer service, handle a high volume of calls, and ensure that all service level agreements are met or exceeded. The role offers hybrid working post-training, competitive salary, and numerous benefits including health cash plans and enhanced parental pay.